Peaches Prattlings











{September 16, 2015}   Do you really care about your customers?

I want to have a hot frothy beverage like everyone else.

I know I don’t have to talk to you about my dairy issues, what happens if I get a touch of dairy, moving on.

Starbucks came out with coconut milk and I was so excited because now I can have coconut milk lattes with hot tea, yum! Now…being on this special diet, based on my fructose intolerance, no coconut milk, boo.

So…Dunkin Donuts, my second choice, has almond milk, wahoo! But…unlike Starbucks, they do not have separate steamers, one for milk, one for non-dairy. Starbucks even has a separate one for soy milk and another for coconut milk. I have only been to one Dunkin that had a separate steamer, it was great.

I walked into a Dunkin Donuts today ready to get an almond milk with decaf tea and I asked if they had a separate steam because I am highly allergic to milk. She was standing in front of the sign that said “Please let your server know if you have any food allergies”. Well, I told the woman behind the counter, she said, “I only have one steamer, everything goes into it”.

What’s with the sign? If I tell you that I am allergic to something, do you plan on giving it to me anyway? Not nice! Doesn’t really follow the “Good Customer Service” motto, now does it? I started writing to Dunkin Donuts, but I think I’ll call tomorrow.

I know I can make this stuff at home, warm up the “milk” in the microwave, but it’s not the same, I want it steamy, hot and frothy, can’t do that at home unless I get an espresso maker.

Who’s with me? I want my frothy drink just like everyone else!

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