In an age of automation and call centers, customer service seems to have gone out the window. But, I had the most wonderful experience this evening and I want to share it with you.

They opened a RaceTrack gas station right down the street from me and when I saw them clearing the land to build that gas station, I wasn’t the most pleased person in the world. I couldn’t understand why they needed to build a new gas station when there was one across the street, another one down the road and another one and so on and so on, why do they need a new one. I didn’t say that I wasn’t going to patronage the gas station,they usually have some of the lowest prices and it would be convenient, but I still couldn’t figure out why they cut down trees and cleared land for this.

As I mentioned in a previous blog, we have been in the middle of “snowgedden” as they have been calling it and I needed to get out of the house and get a few supplies, most specifically toilet paper and cat food. The roads were still icy and the ground of the gas station was almost a solid sheet of ice. I had problems with the credit card processing at the pump and slid my way inside. When I got in, there were about 6 people working and 2 customers. They all greeted me, asked how I was fairing and the manager offered me a cup of coffee, cappuccino and when I said I didn’t drink coffee, they offered me a hot chocolate, with marshmallows, no less! I said, are you sure? He said, “Baby Girl, go for it! It’s cold out there, have something!” I thanked him immensely, it was such a treat. Everyone was in a great mood, especially for people that had to be at work on a cruddy night like tonight and there were so many of them, they couldn’t all have been busy, but the store was clean and well stocked and welcoming.

As I was walking out, they reminded me stay warm and don’t forget to pump my gas before I left. I thanked them all for being so kind, the hot chocolate and warm wishes. Go Race Track Go.